Cancellation & Refund Policy

1. Cancellation Requests

Customers may request cancellation of a booked service or consultation by contacting Finishing Worx through our official communication channels. Cancellation requests must include the customer name, contact details and relevant booking information.

The cancellation time is calculated from the date and time when Finishing Worx receives the cancellation request.

2. Eligible Cancellation Situations

A cancellation request may be accepted in situations including:

• The customer no longer requires the requested painting or finishing service.
• The customer needs to change their planned schedule.
• The service requirements have changed before work begins.
• The property area is no longer suitable for the planned work.

3. Cancellation Situations Not Eligible For Refund

Refunds may not be available in the following situations:

• The service has already started.
• The customer is unavailable at the agreed appointment time without prior notice.
• Access to the property area is not available when the service is scheduled.
• The customer requests cancellation after preparation work has already been arranged.
• The service has been completed according to the agreed requirements.

4. Refund Calculation

Refund eligibility is based on the time between the cancellation request and the scheduled service date.

5. Refund Processing Time

Approved refunds are normally processed within 5 working days after confirmation.

The time required for the refunded amount to appear may vary depending on the customer’s payment provider or financial institution.

Customers will receive confirmation once the refund request has been completed.

6. Appointment Changes

Customers who need to change an appointment date are encouraged to contact us as early as possible.

Where suitable availability exists, Finishing Worx may help arrange an alternative appointment time.

7. Service Preparation

Before scheduled work begins, Finishing Worx may prepare materials, review service requirements and arrange suitable scheduling.

Cancellation requests received close to the appointment date may affect refund eligibility due to preparation arrangements.

8. Disclaimer

Finishing Worx provides residential painting and finishing services based on the information supplied by customers and the condition of the property area.

• Estimated completion times may change due to property conditions, preparation requirements or circumstances outside our reasonable control.
• Final results may vary depending on existing surfaces, lighting conditions and selected materials.
• Customers are responsible for providing accurate property information before work arrangements are confirmed.
• Finishing Worx is not responsible for delays caused by restricted access, incorrect information or circumstances beyond reasonable control.

9. Contact Information