Privacy Policy

1. About Our Services

THE FINISHING WORX LTD provides residential interior painting and finishing services, including wall painting, door repainting, ceiling touch-ups and minor paintwork improvements. Our website provides information about our services, enquiry options and ways for customers to contact our team.

2. Information We Receive

When customers contact us, we may receive information such as:

• Name and contact details provided through enquiry forms.
• Information relating to requested painting or finishing services.
• Messages and details shared during customer communication.

3. How Information Is Used

Information provided by customers is used only for purposes connected with our services, including:

• Responding to service enquiries.
• Understanding customer requirements.
• Arranging communication regarding requested work.
• Improving our website experience.

4. Information Storage Period

Customer enquiry information is normally reviewed and retained for up to 180 days after the last communication. Where information is no longer required for service communication purposes, it will be removed through normal business procedures.

5. Website Information

Our website may use standard technologies that help maintain website performance, improve visitor experience and understand general website usage. Website-related information is handled responsibly and is not used for unrelated purposes.

6. Customer Communication

Customers may contact us regarding service enquiries, updates or questions. Requests received through our communication channels are generally responded to within 5 working days.

7. Data Protection

THE FINISHING WORX LTD takes reasonable steps to protect customer information and maintain appropriate handling procedures. Access to customer information is limited to purposes connected with providing our services.

8. Policy Updates

This Privacy Policy may be updated when business practices or website services change. Any updated version will replace previous versions and will apply immediately after publication.

9. Contact Information